Privacy Policy

1 Introduction

CoreConnect Technologies ("CoreConnect", "we", "our", or "us") provides school management software and custom digital solutions to educational institutions and businesses across India. This Privacy Policy describes how we collect, use, store, and protect information when you use our website, software products, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services.

2 Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Account Information: Name, email address, phone number, organization name, and role when you register or contact us.
• Institution Data: Student records, staff records, attendance, grades, fee details, and other educational data that schools upload to our platform.
• Communications: Information you send when you contact support, request a demo, or submit an enquiry form.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, referring URLs, and interaction patterns within the Services.
• Device Information: Browser type, operating system, device type, IP address, and approximate location.
• Cookies: Small data files used to remember your preferences and improve your experience (see Section 5).

2.3 Information From Third Parties

We may receive limited information from integration partners or from institutions that onboard their staff, students, and parents onto our platform.

3 How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our software and services.
• Process transactions, manage accounts, and provide customer support.
• Personalize your experience and improve our platform.
• Send important service announcements, updates, and security alerts.
• Respond to enquiries, demo requests, and support tickets.
• Analyze usage trends to enhance product features and performance.
• Comply with legal obligations and enforce our terms of service.

We do not sell your personal information or the data entrusted to us by schools. Educational data uploaded by institutions is processed strictly on their behalf and under their instructions.

4 Sharing of Information

We may share information only in the following limited circumstances:

4.1 With Your Institution

If your account is provisioned by a school or educational institution, the administrators of that institution have access to the data associated with your account, as required to operate the school.

4.2 Service Providers

We work with trusted third-party service providers for hosting, payment processing, analytics, and email delivery. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CoreConnect, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, information may be transferred as part of the transaction, with continued protection under this Privacy Policy.

5 Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our Services. Cookies we use include:

• Essential Cookies: Required for the website to function properly, such as login sessions.
• Preference Cookies: Remember your settings and choices.
• Analytics Cookies: Help us understand how users interact with our Services.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

6 Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS.
• Access controls and authentication requirements.
• Regular security reviews and monitoring.
• Secure cloud infrastructure with trusted providers.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it securely.

Educational data uploaded by institutions is retained according to the contractual agreement with that institution, and is deleted upon request or upon termination of the service, subject to legal requirements.

8 Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to certain processing activities.
• Portability: Request your data in a structured, commonly used format.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to verified requests within a reasonable timeframe.

9 Children's Privacy

Our Services are designed for use by educational institutions. Student data is provided to us by schools and is processed strictly on their behalf. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental or institutional consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us immediately so we can take corrective action.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the Services or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

CoreConnect Technologies
Email: support@coreconnecttechnologies.online
Website: coreconnecttechnologies.online